What details you need when bookING
Your name, email & contact phone number in New Zealand (mobile and/or landline)
Direction you are walking / biking the Heaphy
The number of walkers in your group
Vehicle type & registration number
Private or Rental vehicle
Intentions of hut itinerary
car park safeTY
Both the Kohaihai car park and the Brown Hut car park are considered very safe places to leave vehicles. No damage or break-ins have been known to us there. Before relocation your vehicle may be stored at our house in Takaka.
We ask you to have plenty in the tank when you hand your vehicle over to us, and to provide $50 cash minimum so that your tank has sufficient when you finish walking. Fuel is obtainable in Takaka and in Collingwood. The distance from one end of the Heaphy Track to the other is about 465 Km (290 miles) and takes seven hours to drive. For the Golden Bay to West Coast direction we normally refuel for you in Westport (115Km from the Track start) on the way through. If the relocation is from the West Coast to Golden Bay we fill up at Murchison or Motueka. A fuel receipt will be provided for you.
SUPPLIES AVAILABLE in Takaka
There are ATM cash machines in Takaka, and a well-stocked supermarket just opposite the i-Site. There are also plenty of places to get food on your way through to the Brown Hut, including coffee and scones at the Historic Langford's Store just 20 minutes before the track start.
transport for those without a vehicle
We do not provide passenger transport. See our LINKS page for alternative providers at both ends of the Heaphy Track and elsewhere in the region.
the road to the Heaphy Track start
The last 15km of the road to Brown Hut at the Collingwood end of the Heaphy is not tar sealed. The three fords have now been bridged, and the gravel section is well maintained, so the road is passable for all types of vehicles.
The road in/out at the West Coast end is easy, only 15km (10miles) to Karamea, with a very short gravel section. There is a landline phone at the Kohaihai track end.
mobile phone coverage
There is now mobile phone coverage at Karamea and at the Kohaihai track end. There are only two places with mobile phone coverage on the Heaphy Track itself: at the Aorere Shelter, three hours walk up from Brown Hut (all networks), and at the Heaphy River mouth near the Heaphy Hut.
TERMS & CONDITIONS
THE USE OF RENTAL VEHICLES
Please let us know if you will be using a private vehicle or a rental vehicle. If you are using a rental vehicle, the company will require a copy of the drivers licence. If you can supply us your insurance reference number and company used we can contact them to provide our licence details. Some rental companies are easier to use than others. We will try our best with the company you have chosen, however we can not guarantee that we will be able to relocate the vehicle if the insurance company does not assist. If there is an additional fee for additional drivers onto the rental vehicle, you will be liable for this extra charge. Please note that for a Heaphy relocation, there are unsealed roads. Some rental companies do not allow their vehicles to be driven on unsealed roads. Please discuss this with your rental and insurance company for your insurance purposes.
All rental cars and personal vehicles require fully comprehensive insurance. Sometimes we require relief drivers, in this case we will send through their licence details. In the event of a broken windscreen due to a stone chip, it will be the owner that is liable to pay for the repair or organise this through their insurance. In the unlikely event of any accident, theft or other damage, 'HEAPHY HELP' will not be liable and accept no responsibility unless was at the direct fault of the driver. The customer will be liable for any fees or excess to their insurance company, not the responsibility of 'Heaphy Help'. For private vehicles, it is the owners responsibility to contact their insurance company to advise their will be an additional driver. All of the 'HEAPHY HELP' drivers are over the age of 25 with a full drivers licence.
We require further information regarding any camper van's age and condition prior to us accepting a relocation.
'HEAPHY HELP' is not liable for any damage caused to appliances or items stored in the mobile home. We will do our best to take care of the items, however as there are unsealed roads where damage may occur. It is the customers responsibility to ensure that all items are secured prior to the car relocation.
CAR CONDITION & EQUIPMENT
In order to relocate any vehicle, it must be road legal, mechanically sound, and safe to drive. There must be sufficient water, fuel and oil provided for the transfer. Please ensure the car has a spare tire in the event of a flat, as well as the correct tyre changing equipment The car must be in good working order. If it is deemed that the car is old or damaged and could breakdown, we may refuse to transfer the car. We will discuss this with you at the time of key handover.
If for any reason such as the car breaking down, flat battery, or a natural event such as a slip or something that closes the road, we will obviously not be able to get your car to you in time. If a breakdown occurs, the car will be left in the safest area off the road. This is then NOT our responsibility to have your car to you at the end of the track.
If any of these unforeseen circumstances happen, please contact us as soon as you are out at Kohaihai for us to work together to make a plan if this occurs (Not often needed luckily, but just incase).
We have secure lock boxes located at both ends of the track. We will send out the relevant information once your booking has been confirmed.
VEHICLE DELIVERY TIME
Vehicles must be delivered to the start by midday on departure date. Vehicles will be delivered by 12pm midday on the final date of your trip as specified. (Please let us know in advance if alternative arrangements needs to be made).
We will send out payment instructions on confirmation of booking.
If cancelled after payment has been made there will incur a cancellation fee. Any cancellations prior to SEVEN DAYS before the trip start will receive a full refund less a 10% cancellation fee. A cancellation made between SEVEN DAYS and FIVE DAYS will incur a 50% cancellation fee. Cancellations from FOUR DAYS prior to your relocation will not be refunded. Please discuss any reasons needed for cancellations and we will do our best to work with you to make other arrangements.
The weather is very unpredictable on the Heaphy, please ensure you have adequate supplies and warm clothing. Feel free to ask for recommendations of equipment required during your trip.